EMT Practice Test

1. Question Content...

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Question1: While waiting to activate an Avaya Contact Recording license, some tests are run with the five-day license.
Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?

Question2: Which statement describes how to backup the Audio and Screen recording for the Quality Monitoring (QM) system?

Question3: Which two statements describe the prerequisites for installing the Avaya WFO/Framework server?
(Choose two.)

Question4: In Avaya Contact Recorder (ACR) R12, where can you check the total calls observed by ACR via CTI today, or since startup?

Question5: A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura® Contact Center in a SIP-based Contact Center.
What information is required to get the Avaya Aura® Contact Center to communicate with the Avaya Contact Recorder? (Choose three.)

Question6: Where can an Avaya Contact Recorder (ACR) backup be restored?

Question7: Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator.
Which desktop application was not installed?

Question8: Prior to starting to delete the calls from the calls partition, by default what is the free space that the diskmanager will attempt to keep free on the calls partition?

Question9: After a successful installation, what is the only page accessible from the Avaya WFO/Framework administrative pages?

Question10: Which user details must be specified under the CCT username and CCT password options of the Avaya Aura® Contact Center Interface?

Question11: Which three types of reports are included with Quality Monitoring (QM)? (Choose three.)

Question12: You are playing back a contact in the interactions application under contacts. The audio is playing fine, but you have no screen replay. You have confirmed that the screen has recorded, and is replayable from the Avaya Contact Recorder (ACR).
What is causing this problem?

Question13: Which procedure should be completed before upgrading an Avaya Contact Recorder (ACR) to R12?

Question14: The technician has just restarted the WFO_Production_Domain Production Server service on the Application server, and is now having problems logging into the web portal.
What should be checked first?

Question15: A subset of the information sent to the application logs can also be forwarded to one or more Syslog servers.
Which steps are necessary to configure this Syslog on the Avaya Contact Recorder (ACR)?

Question16: To license Avaya Contact Recording a three digit code is needed.
What is this code called, and where can it be found?

Question17: On a standalone Avaya Contact Recorder (ACR), which switch type must be configured for SIP recording?

Question18: Which statement describes the Recorder Number that is given to the Master Avaya Contact Recorder (ACR)?

Question19: Which tool can be used for migrating evaluations from Quality Monitoring (QM) R11.0 to QM R12.0?

Question20: You are planning the installation of an Avaya Contact Recorder (ACR) on Linux.
Which three settings can you set using the Kickstart application on the ACR installation disk? (Choose three.)

Question21: To check the CPU utilization of the Avaya Contact Recorder (ACR) server, which two items could you use?
(Choose two.)

Question22: Which three parameter filters can be used to customize a report query? (Choose three.)

Question23: Under Avaya Workforce Optimization (WFO) Enterprise Manager, which three server roles are required for Avaya Contact Recorder (ACR) recorder? (Choose three.)

Question24: It is strongly recommended to install the RedHat operating system (OS) from the Kickstart file (ks.cfg).
When running the Kiskstart.exe for Avaya Contact Recorder (ACR), which three components are necessary to create a ks.cfg file? (Choose three.)

Question25: If an Avaya Contact Recorder (ACR) stops recording, which three should be checked? (Choose three.)

Question26: A customer needs a solution for their Avaya Contact Recorder (ACR). They currently have an ACR master and three slaves.
Which action can the customer take to turn their solution into a high resiliency solution?

Question27: Which statement about the Avaya WFO/Framework Management Service Account is true?

Question28: A technician is trying to integrate the Avaya Contact Recorder (ACR) with the Avaya Aura® Contact Center, in a SIP based Contact Center.
Assuming that the only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

Question29: A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?

Question30: You are installing the Linux version of an Avaya Contact Recorder (ACR), and you have installed the operating system using the required Kickstart script.
Which two accounts should you check before you continue with the application installation? (Choose two.)

Question31: Where can an Avaya WFO/Framework administrator view all user changes in its administrative pages?

Question32: Which statement describes a part of the Avaya WFO/Framework server validation process?

Question33: A customer has installed two Network Interface Cards (NICs) on an Avaya Contact Recording Server, and they are unable to capture Real-time Transport Protocol (RTP) packets.
What are three possible reasons they are encountering this problem& (Choose three.)

Question34: Which data source type does Avaya Workforce optimization (WFO) Quality Monitoring require to record audio?

Question35: Which process allows the Avaya Workforce Optimization (WFO) Enterprise Manager to communicate updates to the Avaya Contact Recorder (ACR)?

Question36: You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Manager as a PBX.
Which two devices should be reachable by the ACR? (Choose two.)

Question37: Which Quality Monitoring related licensed feature must be disabled?

Question38: Which two statements about the Server Readiness Validation tool are true? (Choose two.)

Question39: When deciding on the setup of Avaya Contact Recorder (ACR) you need to choose between G.729 and
G.711 as codes.
What are two implications of recording calls using G.711 rather G.729? (Choose two.)

Question40: Which command backs-up the postgres database on an Avaya Contact Recording Linux server?

Question41: Which statement regarding the Communication Manager configuration for the Avaya Contact Recorder (ACR) is true?

Question42: A customer's Avaya Contact Recorder (ACR) has been in production for the last 5 years. Recently you have noticed that that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

Question43: Which page of the Avaya Contact Recorder (ACR) web client is used for SIP recording configuration?

Question44: Where are Avaya Contact Recorder (ACR) alarms logged?

Question45: You are planning to install Avaya Contact Recorder (ACR) on a customer site that is using an Avaya Communication Server 1000 as a PBX.
Which two devices should be reachable by the ACR& (Choose two.)

Question46: Using a new computer, you are trying to log into the Enterprise Manager for the Application Server.
Enterprise Manager is accessible from your old PC. When navigating to http://"frameworkserver":7001/wfo, Internet Explorer closes with no error.
What is causing this problem?

Question47: What is required for Avaya Contact Recorder (ACR) with CS1000?

Question48: You are in the process of creating a new supervisor on the Framework server. You have created the user profile, but when you try and assign access rights, the "Edit Access Rights" button is greyed out.
What is causing this problem?

Question49: A customer cannot connect to the Avaya Contact Recorder (ACR) server web client.
Which log should you check?

Question50: What is the default http port used for accessing the Avaya contact Recorder (ACR) web client?

Question51: For integration with the Enterprise Management server, on which server does the EMA component of the recorder need to be enabled?

Question52: Which two servers require a License Activation Key? (Choose two.)

Question53: You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR).
What is causing this problem?

Question54: You have the following servers.
1. Avaya Contact Recorder Master
2. Avaya Contact Recorder Standby
3. Avaya Contact Recorder Slave
4. Centralize Search and Reply server
What is the correct order for upgrading the Avaya Contact Recorder (ACR) servers?

Question55: What happens when the Framework installation fails?

Question56: A customer would like to expand their Avaya Contact Recording solution with new channels. They are already close to the limit for a single physical recorder and would like to have all channels available for the Quality Monitoring (QM) server to access.
Which solution would you suggest?

Question57: Which three Avaya WFO/Framework maintenance tasks should be completed on a daily or weekly basis?
(Choose three.)

Question58: For an Avaya Contact Recorder (ACR) topology consisting of Master, Standby and CRS, the ACR replay role is automatically assigned to which of the servers under Enterprise Management in Avaya Workforce Optimization (WFO)?

Question59: Which statement describes Avaya Contact Recorder (ACR) R12 on Windows or Linux?

Question60: A technician is installing Avaya Contact Recorder (ACR) with Avaya Aura® Communication Manager on a customer site.
What is the path to verify that the link to ACR is "UP"?

Question61: Before connecting to the Enterprise Manager server, on which ACR must unlimited strength encryption be enabled?

Question62: A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.
To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura® Contact Center?